Refund policy

Return & Refund Policy

Last updated:26-07-2026

At Hyena Club, every t-shirt is custom printed on demand specifically for your order. Because of this, our return and refund process works a little differently from regular retail stores. Please read this policy carefully before placing your order.

1. No Returns for Size, Fit, or Preference

Since each item is printed only after you order it, we do not accept returns or exchanges for:

  • Wrong size selected at checkout
  • Change of mind
  • Not liking the fit, color, or design once received
  • Any other reason not related to a manufacturing or shipping defect

Please check our size chart carefully before ordering, as we're unable to offer exchanges once an order has been placed and gone into production.

2. Damaged, Defective, or Incorrect Items

We do accept claims for:

  • Items damaged in transit
  • Printing defects (e.g. misprint, faded/cracked print, wrong design printed)
  • Wrong item or size shipped by mistake
  • Missing items from your order

To raise a claim:

  1. Contact us within [ 48 hours] of delivery at support@hyenaclub.in
  2. Include your order number
  3. Include clear photos/video of the product, the printed design issue, and the shipping label/packaging

Claims raised after this window, or without supporting photos, may not be accepted.

3. Resolution

Once your claim is verified, we will offer one of the following at our discretion:

  • A free replacement of the item
  • A refund to your original payment method (since we don't offer COD, all orders are prepaid)

Replacement/refund will be processed within [ 7–10 business days] of the claim being approved. Refunds may take a few additional days to reflect in your account depending on your bank or payment provider.

4. Order Cancellations

Since production begins shortly after your order is placed, cancellations are only possible:

  • Within [ 2–4 hours] of placing the order, before it enters production

Please email support@hyenaclub.in immediately if you need to cancel. Once an order has moved into printing/production, it cannot be cancelled or modified.

5. Non-Returnable Situations

We are not able to offer a replacement or refund if:

  • The issue is reported after the claim window has passed
  • The product shows signs of wear, washing, or damage caused after delivery
  • Incorrect shipping address was provided at checkout, resulting in delivery failure or loss
  • The order was refused at the doorstep without prior communication with us

6. Prepaid Orders Only

We currently do not offer Cash on Delivery. All orders are prepaid at checkout, and any approved refunds will be credited back to the original payment method used.

7. Contact Us

For any return, refund, or order issue, reach out to us at: Email: support@hyenaclub.in

We aim to respond to all queries within [ 24–48 hours].